Did you not pass the skills testing? 

BLS, ACLS, PALS, and NRP courses are physical activities that require the student to pass the required work. It takes most people 3 or 4 times to pass the skills testing portion, so we recommend you keep trying until you pass. The American Heart Association does not allow certification cards to be issued if a student does not pass the skills testing on the VAM (voice assisted manikin) or in a regular instructor led course.

I am unable to do compressions on the RQI manikin due to injury. 
If you are unable to do the compressions on the RQI manikin, you would not be able to pass the skills in an instructor led course. The manikins in both RQI and the instructor led courses have sensors to record the depth of compressions. If a student is not able to do compressions properly, the American Heart Association does not allow a certification card to be issued. You may want to talk to a supervisor and wait until your injury heals properly.

We do not offer refunds if you do not pass the course, but you have a few options:

BLS
1. You can reschedule your skills testing to try again for no extra charge.
2. Or you can take the regular instructor led course for no extra charge. Call our office to reschedule into a regular 3 hour BLS classroom course.

ACLS
1. You can reschedule your skills testing to try again for no extra charge.
2. Or you can take the regular instructor led course for no extra charge. Call our office to reschedule into a regular 4 hour ACLS classroom course. You would also be required to complete the precourse work (3-4 hours) and the precourse test (1 hour).

PALS
1. You can reschedule your skills testing to try again for no extra charge.
2. Or you can take the regular instructor led course for no extra charge. Call our office to reschedule into a regular 4 hour ACLS classroom course. You would also be required to complete the precourse work (3-4 hours) and the precourse test (1 hour).

Call our office for more information: 415-437-1600